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Boreal Community Media

Community Hospitality and Customer Service Training - At Your Service

Community Hospitality and Customer Service Training - At Your Service June 13 and June 15 | 8:30am-10:30am | FREE | Zoom Presenter: DeeDee LeMier, MN Extension Educator, Community Economics & Tourism Register at: https://reg126.imperisoft.com/.../34363.../Registration.aspx

www.mycche.org | 218-387-3411 | [email protected] If you'd like to register numerous people, please email [email protected] with a list of the individual's names, business affiliation, and email addresses.

A training program to build and further develop skills and knowledge for all service providers. As visitors and community members move throughout Cook County, every business and personal encounter can make a difference in their experience. This interactive multi-faceted training is fun, practical, and research-based. It provides useful strategies to create and maintain a positive customer experience for all customers!

Program participants will: * Build or further develop skills to identify and respond to customers' needs and expectations. * Understand how culture affects the service experience. * Learn how to manage their own attitude - even in difficult situations. * Create a personal action plan. * Gain additional strategies to create positive customer experiences.

Program materials and info will be emailed out to each participant prior to June 13th. These sessions will not be recorded. Participants are expected to attend both sessions.

Presenter: DeeDee LeMier, MN Extension Educator, Community Economics & Tourism DeeDee joined the Center for Community Vitality in January 2020. She comes to Extension with a background in workforce development, higher education and sales. As an educator, her work engages tourism communities statewide and brings Extension's community economics programming to North Central, Minnesota. DeeDee also owns and operates a gift store in Northern Minnesota. https://extension.umn.edu/ Thank you to Visit Cook County - Grand Marais Area Tourism Association Mini Grant for helping to fund this training! https://www.visitcookcounty.com/

Date & Time

June 13, 2022

8:30AM - 10:30AM

More Info

Virtual Event

218-387-3411

Free

Seminars & Training Grand Marais Hovland / Arrowhead Trail Grand Portage Gunflint Trail Lutsen Hovland Tofte / Schroeder

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