Seeking Voluntary Compliance through Connection

June 24 | 1-3pm

Presented by Russ Turner, MA, MS, Director of People Incorporated Training Institute

FREE - Donations Welcome - Registration Required www.mycche.org | 218-387-3411 | [email protected]

Join us for an online workshop from the People Incorporated Training Institute to learn how to establish connection and agreement while communicating Covid-19 rules and regulations with customers. Develop tools for working to prevent escalation and, if needed, de-escalate situations.

In this webinar you will:

* Practice non-confrontational ways to enforce rules and set limits

* Improve key elements of nonverbal communication

* Use a reflective verbal toolbox

* Develop a paradigm for understanding the de-escalation process This training will not be recorded.