Troubleshooting Guide

This section helps troubleshoot general issues that may occur while installing, using, and uninstalling Boreal Web Accelerator. Click on any of the following issues for solutions.

I have problems when I ...

...install Boreal Web Accelerator

  1. Where can I find a “step-by-step” procedure for installing Boreal Web Accelerator on my computer?

  2. During installation, a dialog appears warning that email acceleration and FTP acceleration are disabled because another LSP was detected.

...use Boreal Web Accelerator (Web-Browsing Related)

  1. Why am I not able to connect to the remote service?

  2. Why is Boreal Web Accelerator disabled right after it launches?

  3. Why can't I right-click on an image to get the "Show Original Image"?

  4. Why can't I load/open some specific Websites when Boreal Web Accelerator is enabled?

  5. Why is Netscape/Mozilla not working with Boreal Web Accelerator?

  6. How can I manually configure my proxy settings to use Boreal when browsing with Netscape?

  7. Why is Opera not working with Boreal Web Accelerator?

  8. Why do some Java-applets (such as certain games on www.pogo.com) not work?

...use Boreal Web Accelerator (Email)

...uninstall Boreal Web Accelerator

  1. How do I remove Boreal Web Accelerator from my computer?

Problems when installing Boreal Web Accelerator

  1. Where can I find a “step-by-step” procedure for installing Boreal Web Accelerator on my computer?

    Click here for detailed installation instructions. A full set of screenshots are provided to assist you with the installation procedure.

    top

  2. During installation, a dialog appears warning that email acceleration and FTP acceleration are disabled because another LSP was detected.

    This dialog is a warning stating that email acceleration and FTP acceleration will not be installed on this computer due to a software conflict. However, the Web acceleration will still work properly. If you would like to have email acceleration and FTP acceleration, the other LSPs must be removed followed by a re-installation of Boreal Web Accelerator.

    Please contact Boreal Access for proper instruction regarding this matter.

    top

Problems when using Boreal Web Accelerator (Browsing)

  1. Why am I not able to connect to the remote service?

    Please ensure that you have the correct username, password, server name, and server port number. Boreal Web Accelerator requires require users to use @boreal.org after their Web Accelerator username. (i.e. user@boreal.org). Also please make sure that you have an active internet connection and your server is currently available.

    If the problem persists, please contact Boreal Access for further assistance.

    top

  2. Why is Boreal Web Accelerator disabled right after it launches?

    Please make sure that you have configured Boreal Web Accelerator properly; this includes the correct username, password, server name, and server port number. It is also important to check if you have a valid internet connection.

    This might also be caused by the High speed Auto-detection feature. Boreal Web Accelerator might be disabled once an active high speed connection, such as DSL, cable modem or wireless, is detected.

    If the problem persists, please contact Boreal Access for further assistance.

    top

  3. Why can't I right-click on an image to get the "Show Original Image"?

    The "Show Original Image" option is available only if you browse with the following Web browsers:

    • Internet Explorer 5.0 and later
    • Firefox 1.0 and later
    • Mozilla 1.7.3 and later
    • Netscape 7.2

    Some Web sites disable the ability to right-click using Javascript. On other sites, the image in question may be a background image. To view the full quality image under these conditions, change the Image Setting to "Full Quality" and press Ctrl-Refresh in Internet Explorer. Please note that Internet Explorer must be launched after Boreal Web Accelerator is started in order to have "Show Original Image" as a menu option.

    top

  4. Why can’t I load/open some specific Websites when the Accelerator is enabled?

    The Websites may be blocked by the Popup-blocker component of Boreal Web Accelerator. Please disable the “Block Floating Flash-ads” option in the Popup-blocker settings. If the problem persists, please add the Website to the “Popup-blocker White list”.

    top

  5. Why is Netscape/Mozilla not working with Boreal Web Accelerator?

    Boreal Web Accelerator works with Netscape 6.0 and later. The primary reason why the Netscape/Mozilla browsers are not working with Boreal Web Accelerator is that the proxy setting is not updated properly. Please make sure that the Netscape/Mozilla browsers, including the quick launch located in the system tray, are launched after Boreal Web Accelerator is enabled.

    Please do not attempt to stop/disable Boreal Web Accelerator while you're browsing. Always leave it on for the entire time that you're browsing. If Boreal Web Accelerator is working properly, the Boreal icon (in the system tray) should be flashing/changing colour when you visit any Web sites. If the problem persists, please contact Boreal Access for further assistance.

    Netscape/Mozilla might not function properly if there are multiple versions of Netscape/Mozilla installed on the same computer. To solve this problem, please uninstall any old version(s) of Netscape/ Mozilla and reinstall Boreal Web Accelerator.

    An alternative solution is to configure the proxy settings manually. For detailed instructions on how to do this, click here.

    top

  6. How can I manually configure my proxy settings to use the Web Accelerator when browsing with Netscape?

    Please open the "Preferences" window in your browser and set the HTTP Proxy as "localhost:5400" (shown below). Please note that if you do this, you must remove these proxy settings when you wish to browse without Boreal Web Accelerator.

    top

  7. Why is Opera not working with Boreal Web Accelerator?

    Boreal Web Accelerator works with Opera version 8.0 or later. For other versions, you must configure Opera's proxy settings manually. Please open the "Preferences" window in Opera, go to Network, and then click on Proxy Servers. Set the HTTP Proxy as "127.0.0.1:5400" (shown below). Please note that if you do this, you must remove these proxy settings when you wish to browse without Boreal Web Accelerator.

    top

     

  8. Why do some Java-applets (such as certain games on www.pogo.com) not work?

    Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such as 'PNG'). To fix this problem, simply change your Image Setting to the maximum quality level or upgrade to the newest JRE.

    top

Problems when using Boreal Web Accelerator (Email)

  1. During installation, a dialog appears warning that email acceleration and FTP acceleration are disabled because another LSP was detected.

    This dialog is a warning stating that email acceleration and FTP acceleration will not be installed on this computer due to a software conflict. However, the Web acceleration will still work properly. If you would like to have email acceleration and FTP acceleration, the other LSPs must be removed followed by a re-installation of Boreal Web Accelerator.

    Please contact Boreal Access for proper instruction regarding this matter.

    top

  2. When Boreal Web Accelerator starts, a dialog appears warning that another application is using port 25.

    By default, Boreal Web Accelerator listens to 127.0.0.1:25 in order to accelerate SMTP traffic. This warning shows that another application on the computer is listening to this port, which causes a conflict. However, the Web acceleration will still work properly. If you would like to have email acceleration, you need to disable the application that is listening to the specified port(s).

    Please contact Boreal for proper instruction regarding this matter.

    top

Problems when uninstalling Boreal Web Accelerator

  1. How do I remove the Boreal Web Accelerator from my computer?

    Click here for detailed uninstallation instructions. There will be a dialog warning you to close all the other application windows. If you have done so, please proceed with the uninstallation.

    top