I've followed the instructions but it won't connect! What's wrong?

  • First, try dialing the 800 number from a regular phone. When the operator comes on, dial your pin number. Does it connect this way? If not, please contact the Boreal office and let us know what the operator said when you tried to connect. We may need to contact our provider and verify that your pin# has been set up correctly.
  • If calling from a normal phone works, try adding a few extra commas between the phone number and your pin number.