I can't send email through my Boreal account. It's all configured correctly, but the mail just won't go!

By default, your computer sends your mail on port 25.  However, in an effort to block spamming activity many providers, including Qwest DSL, are starting to block all Internet traffic on port 25.  This is becoming especially common when you're in a public hotspot or library.  If this is the case, you'll need to configure your email to use an alternate port to send your email.  To do this:

Outlook Express / Windows Mail:

  • Open Outlook Express or Windows Mail, then click the Tools menu and click Accounts.
  • In the window that appears, click the Mail tab (Outlook Express only). You'll see an account listed named "mail.boreal.org" or your email address or something similar - click it to highlight it and then click the Properties button on the right.
  • In the window that appears, click the Advanced tab.
  • Near the top of this window will be a line that says "Outgoing Mail (SMTP):" with a port number behind it.  Change the number from 25 to 587.
  • Click OK, Close to close your window and try sending mail again.
  • If it still doesn't go, make sure you're set up for SMTP auth by following the instructions here.

Windows Live Mail 2011

  • Click the Accounts tab at the top of the screen and click the Properties icon at the top.
  • In the window that opens, click the Advanced tab.
  • Near the top of this window will be a line that says "Outgoing Mail (SMTP):" with a port number behind it. Change the number from 25 to 587.
  • Click OK, Close to close your window and try sending mail again.
  • If it still doesn't go, make sure you're set up for SMTP auth by following the instructions here.

Netscape Mail (Netscape 6/7):

  • Open Netscape Mail, then click the Edit menu, and click Mail and Newsgroup Preferences or Mail and Newsgroup Account Settings.
  • On the left side of the screen, click Outgoing Server (SMTP).
  • Change the Port: field from 25 to 587.  Click OK and try sending mail again.
  • If it still doesn't go, make sure you're set up for SMTP auth by following the instructions here.

Outlook (2000 thru 2007):

  • Open Outlook, then click the Tools menu and click Email Accounts or Account Settings, Email.
  • Select "View or change existing email accounts" and click Next. 
  • You'll see an account listed named "mail.boreal.org" or your email address or something similar - click it to highlight it and then click the Change button on the right.
  • Next, click the "More Settings" button at the bottom right. 
  • Another window will open - in this window click the "Advanced" tab.
  • A few lines down from the top of this window will be a line that says "Outgoing Mail (SMTP):" with a port number behind it.  Change the number from 25 to 587.
  • Click OK, Next, Finish to close the open windows.  Then try sending mail again.
  • If it still doesn't go, make sure you're set up for SMTP auth by following the instructions here.

Outlook 2010:

  • Open Outlook, then click the File tab and in the left column click Info.
  • On the right, click the area for Account Settings.
  • You'll see an account listed under the Email tab named "mail.boreal.org" or your email address or something similar - click it to highlight it and then click the Change option above.
  • Next, click the "More Settings" button at the bottom right.
  • Another window will open - in this window click the "Advanced" tab.
  • A few lines down from the top of this window will be a line that says "Outgoing Mail (SMTP):" with a port number behind it. Change the number from 25 to 587.
  • Click OK, Next, Finish to close the open windows. Then try sending mail again.
    If it still doesn't go, make sure you're set up for SMTP auth by following the instructions here.

Eudora

  • Open Eudora. Click on the Tools menu and click Options.
  • On the left side of the screen, click "Sending Mail".
  • Towards the bottom right side of the screen will be a checkbox labeled "Use submission port (587).  Click this box to check it.
  • Click OK and try sending mail again.
     
  • If it still doesn't go, make sure you're set up for SMTP auth by following the instructions here.
     

Thunderbird

  • Open Thunderbird.  Click on the Tools menu and click Account Settings.
  • On the left side of the screen, click on "Outgoing Server (SMTP)."
  • You should see one server listed on the right.  Click it to highlight it and then click the Edit button.
  • Change the field labeled "Port:" from 25 to 587.
  • Click OK, OK to close the open windows, and try sending mail again.
  • If it still doesn't go, make sure you're set up for SMTP auth by following the instructions here.

Apple Mail (OSX):

  • Open Mail.  Click on the Mail menu, and click Preferences.
  • Select your email account and go to the Account Preferences for that account.  (In some versions you need to click the Edit button to access the Account Preferences.)
  • Click the Server Settings button below the Outgoing Mail Server line.
  • Change the "Server Port" field from 25 to 587
  • Close the Accounts windows, saving your settings, and try sending mail again.
  • If it still doesn't go, make sure you're set up for SMTP auth by following the instructions here.