The Help Desk - Technical Support Owl
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General Questions

General Problems and Questions
  • What's the difference between a "login name" and a "username"?
    • Not a thing. Just another labeling quirk to make computer lingo confusing.

  • How can I tell how much time I have logged this month?
    • Head over to our: TimeKeeper. You will need your user name and password.

  • How do I change my password?
  • Can I install the Boreal Access installation configuration on more than one computer?
    • Yes, however, you will only be able to log in from one computer at a time. If you want to login at the same time you will be required to have a second Boreal account. For users with extra email boxes this means that you can not all check your mail at the same time.

  • Is there any way to monitor what my kids are allowed to see on the web?
  • Nothing seems to work! I can't fix it!!!!!!!
    • Close everything, and reboot your computer. This really can fix a lot of problems!
    • If that doesn't fix it the best thing to do is to stop and take a break...have a cupa something and look out the window for a while...or if it's 1:30 in the morning...hit the hay and try again in the morning. Please don't hesitate to call 387-9471... but not at 1:30 AM!...We don't know all the answers but we will sure try and help!
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